Refunds and cancellations policy

Last Updated 7th June 2021

 

Thank you for your purchase. We hope you are happy with your purchase. However if you are not satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

 

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Not satisfied with your purchase? Facing an issue with your item? Get 100% payment protection on your purchases

There is no return charges.

 

 

Returns /Refunds

 

After receiving your return and inspecting the condition of your item, we will process your return, Please allow us at least seven (7) days from your reciept of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit/debit card statement, depending on your credit/debit Company we will notify you by email when your return has been processed.

All returns must be postmarked within 3 days of the delivery date.

All returned items must be in new and unsed condition with all the orginal tags and labels attached.

To return an item, please e-mail customer service at contact@tasmee.com to obtain a return merchandise authorization (RMA) number. After Receiving a RMA number, place the item securely in its original packaging and include your proof of purchase and our delivery partner would collect it from your door step within 3-5 working days

 

Issues

  • Item is physically damaged or defect
  • varies from the description
  • Dissatisfied with the item
  • Wrong color
  • Wrong style
  • wrong size
  • wrong quantity
  • missing parts/accessories

In all the above the scenarios you’re eligible to opt for the return process.

 

 We do not accept returns on the following products

  • Undergarments
  • Gift Vouchers
  • consumables
  • beauty and personal care products

 

Terms And Conditions

 

Terms & conditions

  We require a document from the brand/OEM’s service centre confirming that the delivered item was defective. We will carry out a quality check to validate the complaint before processing any request for refund/replacement. Returns/replacements will be accepted for only those items which are found to be faulty/ defective.

 Items that you return should not be used, washed, altered/tampered or soiled. All original packing, labels, tags, leaflets, manuals, warranty/guarantee cards, freebies, accessories such as belts, locks, straps, etc. should be intact. The courier will not accept your item in absence of these.

  Some items are bound by the brand’s specific policies regarding repair, exchange and returns. These policies will be binding on the customer.

 Replacements will depend on the availability of the item.

 Refund or replacement will be initiated after the pick-up of product.

 Gift Vouchers are not returnable or refundable for cash.

 Items sold as sets/combos cannot be exchanged or returned individually.

 Only replacements are possible for invitation jewellery. Please return these items in

tamper-proof packaging.

 

 

 Note:

In case the replacement item is out of stock, we will refund your amount.

For defective or damanged products, please contact us at the contact details below to arrange a refund or exchange

 

Questions

 

If you have any questions concerning our return policy, please contact us at:

 

8788168814

contact@tasmee.com

           

 

Refund Modes

We will initiate to the following modes once your item is received by us:

 

Payment Mode

Refund Mode Options

Credit Card /Debit card prepaid payment instrument

Credit Card /Debit card prepaid payment instrument

Bank Account through net banking

Bank Account through net banking

Cash On delivery

NEFT to Bank Account

Gift Card/ Gift Voucher

Gift Card/ Gift Voucher

Important

  • If the payment mode has expired or is no longer valid we will refund you one of the modes mentioned above.

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